1. General Information
We are based in Delft (South-Holland) and our warehouse is located in Deurne (North-Brabant). For more information about our physical address or company location, please see our contact page.
If you have a question that isn’t addressed in this FAQ, you can reach out to us via email at info@bunnymansions.com or use the contact form on our website. Our customer service team is ready to assist you.
To create a new account, follow these steps:
- Click on the "Sign Up" or "Create Account" button on our website.
- Fill in the required information such as your name, email address, and a password.
- Review and accept our terms and conditions.
- Click "Submit" or "Register" to complete the process.
You will receive a confirmation email with a link to verify your email address. Once verified, you can log in and start shopping.
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
If you’ve forgotten your password, you can reset it by:
- Clicking on the "Forgot Password" link on the login page.
- Entering the email address associated with your account.
- Following the instructions sent to your email to create a new password.
If you do not receive the password reset email, check your spam or junk folder. If you still need assistance, contact our customer service team at info@bunnymansions.nl.
We offer a wide range of products designed specifically for bunnies, including:
- Food: Premium pellets, fresh hay, and nutritious treats.
- Bedding: Soft and absorbent bedding options for comfort and hygiene.
- Toys: Chewing toys, hiding toys, and mental games to keep your bunny entertained.
- Cages and Hutches: Indoor and outdoor options to provide a safe and comfortable home.
- Essentials: Drinking bowls, travel carriers, grooming tools, and
- cable protectors: Cable Protectors and cable tape
2. Orders & Delivery
To place an order, simply browse our categories, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, enter your shipping information, and choose your preferred payment method. Confirm your order and you'll receive a confirmation email with your order details.
To place an order, simply browse our categories, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, enter your shipping information, and choose your preferred payment method. Confirm your order and you'll receive a confirmation email with your order details.
Yes, we offer international shipping. During checkout, you can select your country to view shipping options and costs. Please note that international orders may be subject to additional customs fees and longer delivery times.
Our shipping costs vary based on your location and the order amount. Here’s a breakdown of our shipping rates:
Netherlands:
- Standard: Orders €0.00–€45.00: €6.95
- Standard: Orders €45.00–€75.00: €3.95
- Free Shipping: Orders €75.00 and up
Belgium:
- Standard: Orders €0.00–€45.00: €7.95
- Standard: Orders €45.00–€95.00: €6.95
- Free Shipping: Orders €95.00 and up
France:
- Standard: Orders €0.00–€55.00: €15.00
- Standard: Orders €55.00–€150.00: €12.50
- Free Shipping: Orders €150.00 and up
Germany:
- Standard: Orders €0.00–€150.00: €12.00
- Free Shipping: Orders €150.00 and up
EU (European Union) - Other (e.g., Austria, Bulgaria, Croatia, and 20 more countries):
- Standard: Orders €0.00–€150.00: €19.95
- Free Shipping: Orders €150.00 and up
Note: For large items such as playpens or cages, additional shipping costs may apply, especially for international deliveries. These costs will be calculated based on the size and weight of the items and your delivery location. We will inform you of any extra charges during checkout.
For international orders, you may be responsible for additional taxes, customs duties, and other fees imposed by your country. These charges are not included in the purchase price and are the responsibility of the buyer. Please check with your local customs office for more information.
Delivery times depend on your location and the shipping method selected. Generally, domestic orders are processed within 1-3 business days and delivered within 3-7 business days. International orders may take longer. You will receive a tracking number once your order has shipped.
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through our courier’s website.
If you have not received your order within the expected delivery time, please contact our customer service team with your order number. You can sent an email to info@bunnymansions.nl and we will investigate the issue and work to resolve it promptly.
If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. Provide details about the issue along with any relevant photos, and we will arrange for a replacement or refund.
3. Payments & Promotions
We accept various payment methods including major credit cards, debit cards, Paypal, and Klarna. Payment options will be available at checkout.
Yes, our website uses shopify's secure encryption technology to protect your payment information. We adhere to industry-standard security practices to ensure that your personal and payment details are safe during transactions.
We occasionally offer discounts and promotions. Sign up for our newsletter and get a welcome discount code or follow us on social media to stay informed about our latest offers and special deals.
During checkout, you will find a field labeled "Discount Code" or "Promo Code." Enter your code in this field and click "Apply" to see the discount reflected in your order total. Make sure the code is valid and entered correctly.
4. Returns & Refunds
We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and in a condition suitable for resale. Please contact our customer service team to initiate a return and receive instructions on how to proceed. Read here our full refund policy.
Sale Items: Sale items can be returned in accordance with our standard return policy. Please check the specific terms associated with the sale.
Personalized Products: Personalized products are generally not eligible for return unless they are damaged or defective. If you encounter any issues with a personalized item, please contact our customer service team for assistance.
To exchange an item, please contact our customer service team to discuss the exchange process. We will guide you through the steps and assist with returning the original item and shipping the replacement. Read here our full refund policy.
If you have not received your refund within the expected timeframe, please follow these steps:
- Check Processing Time: Refunds typically take 5-7 business days to process once we have received and inspected the returned item. Depending on your payment method, it may take additional time for the funds to appear in your account.
- Verify Return Status: Ensure that your returned item was received and processed by us. You can check the status of your return by logging into your account or contacting our customer service team.
- Contact Customer Service: If you have verified the above and still haven't received your refund, please reach out to our customer service team at info@bunnymansions.nl with your order number and details of the return. We will investigate the issue and assist you in resolving it.
We appreciate your patience and are committed to ensuring that any refund issues are addressed promptly.