Warranty
We care about our products and, naturally, do our best to deliver them to you in top condition. However, it can sometimes happen that an order gets damaged during transport or that something else occurs that entitles you to make a warranty claim. Under European law, we are liable for any lack of conformity that becomes apparent within two years of delivery of the goods. You may have additional rights under Dutch law.
If you discover or should have discovered a defect in the product, you must contact us within a reasonable time. A reasonable time is considered to be within two months at the latest. In certain circumstances, a period longer than two months may also be acceptable.
If you contact us in a timely manner, we will ensure a free repair or replacement.
Complaints
It can always happen that something doesn't go as planned. We recommend that you first make any complaints known to us by emailing info@bunnymansions.nl. If this does not lead to a solution, it is possible to register your dispute for mediation through WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. For consumers in the EU, it is also possible to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to submit your complaint via the European Union platform.